Refund policy

Returns & Refunds

Our Commitment to Transparency

At OutfitAmp, we believe in being transparent about how our products are made and how order issues are handled.

Every OutfitAmp product is made to order through our professional production and fulfilment partner. Because each item is produced specifically after an order is placed, our refund and replacement policy focuses on genuine product, printing, manufacturing, and fulfilment issues.

30-Day Product Issue Guarantee

Please contact us within 30 days of receiving your order if your product:

  • Arrives damaged or defective

  • Has a printing or manufacturing defect

  • Has been printed incorrectly

  • Is a different product, colour, or size from what you ordered

  • Has another verified production or fulfilment error

If your claim is approved, we will provide an appropriate replacement or refund.

We may ask for photographs of the product so that the issue can be reviewed quickly.

Before Placing Your Order

Because OutfitAmp products are made specifically for each order, please review the product details, size guide, selected size, selected colour, and shipping information carefully before completing your purchase.

We want our policies to be clear and transparent before you order.

Report an Order Issue

If there is a problem with your order, please contact:

contact@outfitamp.com

Please include your order number, a description of the issue, and photographs where applicable.

We aim to respond within 1–2 business days.

Please contact us before sending an item back, as a physical return may not always be required.